Today our Editor, Lizzie Akass, is delighted to be joined by Louise Ferguson, Executive Assistant to the CEO at Henshaws Society for Blind People, and case study presenter at our 2019 Customer Engagement Transformation Conference. Louise was instrumental in the development of the Henshaws First Step Service – a matrix accredited information, advice, and guidance service for people with visual impairment and other disabilities, their caring networks, and professionals in the sector. Previously, Louise worked as a Strategic Lead at a local Community Development Trust, Sponsorship Consultant for the Co-operative Group, and in a number of marketing roles.

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