Engage CX Sales
Customer experience is a term on everyone’s lips, unfortunately it is not always totally understood, many commercial professionals think CX is customer service, while other think it’s promotion. The entire organisation must commit to CX, the culture of the company needs to put the Customer at the centre of everything they do. The best kind of CX is built on a deep understanding of the customers. Can a sales-driven culture also have a Customer Experience driven culture? Absolutely. This growing community of Senior Sales professionals are firmly focussed on putting CX at the core of an organisation.
Click to view recent event highlights videos …
Digital Commerce Campaigns: How to Increase Conversion...
09th September 2021
The Third-Party Data Deprecation Playbook...
01st September 2021
How April 23rd 1985 changed CX forever...
12th August 2021
Vogue International - Aligning content purposes to...
Sarah Marshall, Vogue
Henshaws - How digital resources can empower people...
Louise Ferguson, Henshaws
BBC Studios - Why customer satisfaction starts with an...
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Engagement in the Always-on Era: How humans and...
19th June 2019
The Essential Guide to CRM, customers decide your fate...
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The Enterprise Guide to Customer Experience...
28th May 2019
Connected Business 2021 in The Times - Free Download
Engage Business Media are pleased to announce a partnership with Raconteur and The Times in the 2021 Connected Business Special Report, published in The Times. From the rise of ransomware as a service to the burnout caused by video conferencing, connected technology is not without its challenges. However, as our Connected Business report examines, savvy organisations are finding new ways to use this tech to protect, connect and synchronise their workforce to thrive in the new normal
- – Shaping the future workplace: Five business leaders discuss how the pandemic has reshaped office life.
- – What it really means to be a connected business: For employers planning to adopt hybrid working after the pandemic.
- – How connected tech can help throughout the customer journey: With a few judicious technology choices, a company can offer high-quality experiences.
- – Tough to crack? Poor password habits: When choosing a password, too many of us still use unmixed names and numbers for their simplicity.
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