2020 Customer Experience Trends...
How to keep sales flowing during sales periods...
What B2B sales managers should know...
Engage CX Sales
Customer experience is a term on everyone’s lips, unfortunately it is not always totally understood, many commercial professionals think CX is customer service, while other think it’s promotion. The entire organisation must commit to CX, the culture of the company needs to put the Customer at the centre of everything they do. The best kind of CX is built on a deep understanding of the customers. Can a sales-driven culture also have a Customer Experience driven culture? Absolutely. This growing community of Senior Sales professionals are firmly focussed on putting CX at the core of an organisation.
Top 2019 customer experience quotes ...
Verint wins big for CX solutions ...
Oracle takes data-first approach to CX innovations ...
Why strategic CX wins over price reduction ...
The future of customer experience ...
What B2B sales managers should know ...
Upcoming events
Click to view recent event highlights videos …
2019 Customer Engagement Transformation Conference – Why Sponsor?
2019 Customer Engagement Transformation Conference Highlights Video
2019 Future of the Contact Centre Conference Highlights Video
Webinars
How Progressive Insights Teams are Improving Using...
27th November 2019
Machines Boil the Ocean, Humans Analyse – How to Use...
08th October 2019
Win-Win WFM: Best Practices to Make Life Easy for...
12th September 2019
Podcasts
Vogue International - Aligning content purposes to...
Sarah Marshall, Vogue
Henshaws - How digital resources can empower people...
Louise Ferguson, Henshaws
BBC Studios - Why customer satisfaction starts with an...
Andrew Moultrie, BBC
White Papers
Engagement in the Always-on Era: How humans and...
19th June 2019
The Essential Guide to CRM, customers decide your fate...
10th June 2019
The Enterprise Guide to Customer Experience...
28th May 2019
Engage Customer Industry Report - Free Download
Missed the conference? Don’t worry – download the latest industry report. These case study led Digital Industry Reports proudly publish the most popular case study presentations from the latest live event, taking the content out of the conference and onto the desks of the industry!
Inside this issue:
- Vogue International gives insight into Vogue’s success across the digital space
- BBC Studios explains the importance of employee engagement in improving customer relationships
- Vue Entertainment shares how the company’s customer journeys were digitally transformed
- Bought By Many, Henshaws, and The Inner Circle share their customer engagement success stories
Presentation Case Studies
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