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About: Engage CX Sales

Engage CX Sales

Engage CX Sales provides its community of over 28,000 leaders and joins the Engage Business Media’s growing portfolio of hugely successful live events and media, industry-recognised Conferences, Director Forums, top-level Roundtable Focus Group Workshops and industry leading Annual Summits which include the must-attend CX Marketing Summit, Employee Engagement Summit, Customer Engagement Summit now in its tenth year, and Annual Engage Awards.

Almost every successful company recognises that it is in the customer-experience business, however one area that is often neglected when it comes to customer experience is sales, traditional sales methodologies are an artifact of the old-world and no longer work. Positive or negative, the tone set in the sales process will inform customers’ expectations for the rest of their experience. The best way to ensure that you are focused on your customer in the sales process is to actively listen to what they tell you.

“You can win more friends with your ears than with your mouth. People who feel like they’re being listened to feel accepted and appreciated. They feel like they’re being taken seriously and what they say really matters.”Harvey Mackay, Sales Expert, Author and Columnist

Over the past decade we have continued to launch and develop our media and events, we are in an enviable position of successfully attracting these C-level, Senior Director-level Management, and Heads of responsible, for the implementation and strategy of the Customer Experience (CX) element within their company, across Customer Service, Human Resources, Marketing and now Sales. Our conferences enjoy 30% annual year-on-year growth and are  industry-recognised leading events within their sector.

Our case study-driven conferences have a laser focus on ensuring we provide current and relevant success-led content relating to the latest industry challenges, our presenters are from world class heavy hitting brands such as Amazon, Barclays, BBC, BuzzFeed, Google, John Lewis, Mercedes, Liverpool F.C, M&S, Netflix, NHS, Sky, Samsung, Vogue, WWF, and Virgin, to name a few. Quite often we secure new speakers to the stage before they are seen on the circuit elsewhere. Our highly engaged senior end user audiences are the backbone of our events, and their experience when attending our events is of paramount importance to us. We pride ourselves on showcasing thought-provoking implementable ‘how-to’ success-driven content, helping these industry leaders overcome challenges and helping to further educate them with examples of excellence and best practice.

These communities are supported by our dynamic news driven industry-recognised website, EngageCxSales.com, publishing a weekly newsletter providing a round up of the week news, ground breaking Webinars, podcasts, research, surveys and more – collectively reaching over 250,000 professionals every month.

Joined-up effective customer experience events and media

  • Live Events
    We are proud to be recognised for organising industry-leading live events, boasting world class case study content and enjoying 20% growth each year. Each year we welcome over 5,000 delegates to our conferences, and recruit over 500 speakers providing an enviable line up of household brands from Amazon to Zurich.
  • Focus Groups
    A platform where like-minded professionals come together, voice their thoughts and share experiences in a structured professional environment. These dynamic and highly engaging think tanks stimulate thought leadership discussions and provide valuable ‘take-home’ implementable knowledge. Hosting a focus group forges meaningful relationships, positions you as a market leader whilst providing powerful insights into the key issues within the enterprise.
  • Engage Awards
    The Engage Awards are recognised by the industry as the only Awards programme celebrating excellence in both customer and employee engagement. Now in their fourth year they continue to shine a light on organisational excellence and also recognise individuals who have accomplished significant achievements within the fast evolving customer and employee engagement market.
  • Webinars
    Our hugely popular Digital opportunities include our weekly Webinars, attracting between 200-700 registrations per webinar providing GDPR compliant leads. Our Sponsored Surveys, using our market-leading first-party data to survey our entire community, also providing GDPR compliant contact details of downloads.
  • Surveys
    Individually designed surveys to meet your information needs. The sponsored survey provides a flexible approach to designing, developing and running industry specific research. Using our market-leading first-party data you can survey our entire community; each survey is tailored to your specific needs and requirements.

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