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Engagement in the Always-on Era: How humans and technology work hand-in-hand to meet rising expectations

Engagement in the Always-on Era: How humans and technology work hand-in-hand to meet rising expectations New Verint global study of 34,000+ consumers across 18 countries explores how demand for

The Essential Guide to CRM, customers decide your fate

The right CRM solution can help you deliver great and lasting relationships. Here’s what to look for. If you’re satisfied with the status quo, read no further. This guide is not for

The Enterprise Guide to Customer Experience

You’ve conducted market research studies and you have access to transactional data, but how much do you really know about your customers?  The goal for a successful customer experience is a

How to Keep Your Customers From Cheating on You

A practical guide to building— and maintaining— an authentic connection to customers Loyalty has never been more fleeting. Today, new ideas become interchangeable commodities the moment they

Getting ready for GDPR

A practical guide to better customer relationship management Anthropologists claim that human societies all share a trait that guides our social thinking: reciprocity or “giveto-get” for

The employers’ guide to smart meters and energy efficiency awareness at work and at home

The Carbon Trust is an independent company with a mission to accelerate the move to a sustainable, low-carbon economy. The Carbon Trust: advises businesses, governments and the public sector

How To Build A Great Customer Experience

PRACTICAL TIPS AND TACTICS FROM LEADING CX EXPERTS Why do we want to build great customer experiences? We do it because we want customers to stay with us for longer, to spend more and to

Europe’s Changing Cx Environment 10 Illuminating Insights From A Multi-Country Study Engage Cx Study

10 ILLUMINATING INSIGHTS FROM A MULTI-COUNTRY STUDY   The more accurate the insight we have into our customers’ behaviours and expectations, the better equipped we are as organisations

How To Kickstart Your Employee Wellness Programme

To put this eBook together, we spoke to representatives of leading health and wellbeing charities and not-for-profit organisations, as well as practitioners at the coal face of HR. The Britain’s

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