Knowledge - Insights: Webinars


How Progressive Insights Teams are Improving Using Direct Customer Data

Vision Critical Insights Day Round-up: Showcasing trends and stories from some of our most visionary customers: Sky Bet, Salomon & Condé Nast. At Vision Critical


Machines Boil the Ocean, Humans Analyse – How to Use Customer Analytics for CX and Business Process Excellence

8th October at 12PM GMT Delivering CX excellence and smooth business processes is a vital part of differentiating in today’s busy markets. Without these, even great products


Win-Win WFM: Best Practices to Make Life Easy for Contact Centre Managers AND Agents

12th September at 12PM Every Workforce Management vendor promises a "better" approach to WFM. But who is it "better" for —your agents or your analysts? With two distinct


Working with Microsoft and Wix: one of Israel’s largest private real estate groups on employee efficiency and customer satisfaction

In this webinar, Inbal Yavin from Tidhar explains how the company utilises technology to improve employee efficiency and customer satisfaction. Doron Gower, Chief Solution


How to communicate with the modern employee

10th September at 12PM BST Our expectations for communications have increased drastically in the last decade with the proliferation of technologies that deliver valuable


Delivering high performing teams through strategic leadership

Join Questback for the first of a series of three Leadership Webinars Webinar one: Delivering high performing teams through strategic leadership 25th July,


How To Boost Your Customer Communication With WhatsApp: Use Cases From BMW, Pandora, Bloomberg, Quint and more

18th June, 12pm WhatsApp is used by over 1.5 billion people worldwide and messaging has become the number one communication channel today. Today’s customers don’t want


Understanding and Applying Artificial Intelligence in Customer Service

4th June, 12pm Artificial Intelligence (AI) has been hyped in the industry press in recent years as the primary disrupter of customer service delivery and enabler of CX


Culture: Measuring the ‘Unmeasurable’

28th May, 12pm In this webinar Andrew will explore why many organisations have difficulty coming to grips with their organisational culture. He will seek to explode many of


Engaging The Enterprise With ‘Unified Visual Communications’

29th May, 2pm Effective and engaging communication is more than ever at the centre of today's enterprise. To unlock maximum results, existing communication strategies and


How Channel 4’s Insight Programme Secure Revenue

21st May, 12pm The media landscape is constantly changing and evolving. Viewers are spoiled with choice, and advertisers have higher expectations for proof of media


Not Reaching All Your employees? Mobile’s The Solution – Here’s How To Drive Adoption

15th May, 4pm Thoughtful planning, prep, and promotion are the name of the game when it comes to introducing and integrating an employee mobile app within your organization.

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