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Vogue International – Aligning content purposes to global audience needs

Today our Editor, Lizzie Akass, is delighted to be joined by Sarah Marshall, Head of Audience Growth at Vogue International and case study presenter at our 2019 Customer Engagement Transformation Conference. Sarah is responsible for the on-site and social growth of

Henshaws – How digital resources can empower people living with sight loss

Today our Editor, Lizzie Akass, is delighted to be joined by Louise Ferguson, Executive Assistant to the CEO at Henshaws Society for Blind People, and case study presenter at our 2019 Customer Engagement Transformation Conference. Louise was instrumental in the

BBC Studios – Why customer satisfaction starts with an engaged workforce

Today our Editor, Lizzie Akass, is delighted to be joined by Andrew Moultrie, Managing Director of Consumer Products & Publishing at BBC Studios, Board Member, and Non-Executive Director, and case study presenter at our 2019 Customer Engagement Transformation

Bought By Many – An ecosystem of customer benefits

Today our Editor, Lizzie Akass, is delighted to be joined by Sophia Pilkington-Miksa, Head of Customer Experience at Bought By Many, and case study presenter at our 2019 Customer Engagement Transformation Conference. Bought By Many is an award-winning insurance

Vue Entertainment – Digitising customer journeys

Today our Editor, Lizzie Akass, is delighted to be joined by Julie Roberts, Customer Service Manager UK and Ireland at Vue Entertainment, and case study presenter at our 2019 Customer Engagement Transformation Conference. Julie is responsible for the overall

The Inner Circle – Turning users into ambassadors

Today our Editor, Lizzie Akass, is delighted to be joined by Michael Krayenhoff, COO and Founder at The Inner Circle, and case study presenter at our 2019 Customer Engagement Transformation Conference. Founded in 2012 and crowned winner of the Deloitte Technology

Shakespeare’s Globe – Director of Visitor Experience Q&A

Today our Editor, Lizzie Akass, is delighted to be joined by Sandra Lynes Timbrell, Director of Visitor Experience at Shakespeare’s Globe, and case study presenter at our 2019 Customer Engagement Summit. Sandra is a senior heritage management professional, with a

Cystic Fibrosis Trust – Director of Marketing and Communications Q&A

Today our Editor, Lizzie Akass, is delighted to be joined by Oli Lewington, Director of Marketing and Communications at the Cystic Fibrosis Trust, and case study presenter at our 2019 Customer Engagement Summit. Oli is a master storyteller with a background in

Twitter – Leveraging the world’s largest focus group

Today our Editor, Lizzie Akass, is delighted to be joined by Joe Rice, Data & Enterprise Solutions at Twitter. Joe and his team help organisations gain actionable insight from Twitter data and supports the ecosystem of partners that serve brands.

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